FAQ
Support
Can I see a sample or demo before buying?
Demos are available for NEW and EXISTING customers, simply contact us.
Do you offer guides or tutorial to help me set it up?
Yes we have handy video guides.
Plus each tool has a Home & Help tab for Do's, Don'ts and additional help.
Do you offer additional training?
Yes we have handy video guides.
Or book some training for you and your team.
Existing customers can make a FREE appointment to quickly get up and running.
Is there someone I can contact if I get stuck?
If in doubt you can book a slot with one of our technical advisors.
Existing customers can make a FREE appointment to quickly get up and running.
What happens if I accidentally delete something—can I recover it?
In the unlikely event you experience an issue or run out of space, archive and recovery is available for a small one-time fee.
Please follow the instructions below before you make any changes you are not sure about.
See our 1-1 support. Existing customers can make a FREE appointment to quickly get up and running.
BACKUP INSTRUCTIONS: You can go to the file at anytime in your Google Drive and Download or Make a copy.
Something doesn't seem to be working correctly, can you help?
Yes of course, describe the problem to us and book a slot with one of our technical team.
Existing customers can make a FREE appointment to quickly get up and running.
How secure are these tools and my data?
Our tools are built with industry-standard security measures and trusted platforms like Google. Your data is safe with us, and we’re happy to delete it at any time upon request.
I have a question not covered here, how do I contact you?
Please see below to contact us.
I've had a look at your products but I need something else, can you help me?
We also offer a range of customisation options and web services. If you have something specific in mind, let us know — we’ll do our best to help or point you in the right direction.
Please contact us.
Bespoke Options
I need an interactive form, survey, shop or calculator or something else for my website or business.
We also offer a range of customisation options and web services. If you have something specific in mind, let us know — we’ll do our best to help or point you in the right direction.
Please contact us.
How do I add my Logo to the top of the page (header)?
Own Branding and white label options are available.
See our add-ons.
Can you create custom reports for me?
Yes of course, describe to us what you need and we'll do our best to create something for you.
Please contact us.
I've got a problem with an excel or google spreadsheet can you help me?
Describe what you need and we'll do our best to help you.
Please contact us.